Refund policy
We hope you love your Natalie Maree purchase. We carefully select and describe each piece so you can shop with confidence.
Change of Mind — New Products
We accept change-of-mind returns on eligible new physical products within 14 days of delivery.
Items must be unused, unworn and in their original condition and packaging.
Customers are responsible for the cost of return postage for change-of-mind returns. Original shipping costs are non-refundable.
Please contact us before returning an item so we can provide return instructions.
NM Found — Pre-Loved Pieces
NM Found pieces are individually sourced and often one-of-a-kind.
As these pieces are pre-loved, some signs of previous wear may be present. We carefully describe the condition of each item and disclose any notable imperfections in the product listing.
Please choose carefully, as change-of-mind returns are not accepted on NM Found pieces.
This does not affect your rights under the Australian Consumer Law if an item is faulty, significantly different from its description or otherwise fails to meet a consumer guarantee.
NM Keepsakes — Personalised Digital Products
Each NM Keepsake is created specifically for you using the information provided with your order.
Because these are personalised digital products, change-of-mind cancellations, returns and refunds are not available once creation of your keepsake has commenced.
Please check all names, dates, times, locations and other personalisation details carefully before submitting your order.
If we have made an error in your completed keepsake, please contact us and we will correct it for you.
Earrings & Hygiene-Sensitive Items
For hygiene reasons, earrings and other hygiene-sensitive products cannot be returned for change of mind unless required under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you believe you have received an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible after receiving it.
Please include your order number, a description of the issue and photographs where relevant so we can assist you.
Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
How to Request a Return
Please contact us through our Contact page with your order number and reason for the return.
Eligible returns must be approved before being sent back. Return instructions will be provided once your request has been reviewed.
Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.