Terms of service
OVERVIEW
Welcome to Natalie Maree. The terms “we”, “us” and “our” refer to Natalie Maree, ABN 61 515 594 879.
We operate this website and online store, including the information, content, products and services available through it (the “Services”). Our store is powered by Shopify.
These Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, explain the conditions that apply when you use our website or purchase from us.
By using our website or placing an order, you agree to these Terms.
SECTION 1 — AUSTRALIAN CONSUMER LAW
Our products and services come with consumer guarantees and other rights under the Australian Consumer Law.
Nothing in these Terms or our other policies excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.
If another provision of these Terms conflicts with those rights, this section takes priority. This applies to all products, including personalised keepsakes and digital files.
SECTION 2 — ACCESS AND ACCOUNT INFORMATION
To place an order, you must be at least 18 years old or have permission from a parent or guardian.
You agree to provide accurate, current and complete contact, payment, delivery and personalisation information. You must be authorised to use the payment method supplied.
If you create an account, you are responsible for keeping your login details secure. Please contact us promptly if you become aware of unauthorised use.
SECTION 3 — OUR PRODUCTS
Natalie Maree offers a curated range of physical products and personalised NM Keepsakes.
Product descriptions identify the relevant materials, dimensions, inclusions and available options. Please review these details carefully before purchasing.
We make reasonable efforts to represent products accurately. Colours may vary slightly between screens and printed or physical products. Natural materials may also have individual variations in grain, texture or finish.
These variations do not limit your rights where a product is faulty or materially different from its description or sample.
We may update our range, descriptions and availability for future purchases. Changes will not alter an accepted order without your agreement, except where permitted by law.
SECTION 4 — PERSONALISED NM KEEPSAKES
Our Individual, Couples and Remembrance Keepsakes are created using the information provided with your order.
Please carefully check all names, dates, birth times, locations and other personalisation details, together with your selected format and any frame options.
The accuracy of a birth chart depends on the information supplied. If a birth time is unknown or approximate, please contact us before ordering so we can explain the available options and any limitations.
Personality and relationship portraits are interpretive content based on astrology. They are intended for personal reflection, gifting and remembrance, and are not scientific assessments or professional advice.
If you request a change after ordering, we will confirm whether it can be accommodated. Where information you supplied incorrectly needs to be changed after creation or printing has begun, additional charges may apply. Any charges will be explained and agreed with you before further work proceeds.
If we make an error, we will correct it at no cost to you, without limiting any other rights you have under the Australian Consumer Law.
SECTION 5 — KEEPSAKE FORMATS AND DIGITAL USE
Keepsakes are available in the formats shown in the relevant product listing.
Digital keepsakes are supplied as high-resolution files prepared at A4 size, unless otherwise stated. No physical print or frame is included.
Unframed keepsakes include a physical print only. Framed keepsakes include the print and frame described in the selected option.
When you purchase a digital keepsake, you receive permission to download, store and print the file for personal use, including giving printed copies as personal gifts. You may provide the file to a printing service solely to arrange that printing.
You may not resell the file or design, distribute it publicly, upload it to a commercial marketplace or use it to create products for sale without our written permission.
Results from printing services you arrange may vary depending on paper, equipment, settings and print size. This does not affect your rights if the digital file we supply is faulty or does not match its description.
SECTION 6 — ORDERS AND CANCELLATIONS
Placing an order is an offer to purchase the selected products under these Terms. An automated acknowledgement confirms receipt of your order; acceptance occurs when we confirm that we will fulfil it.
We may decline an order before acceptance for a reasonable reason, such as unavailable stock, an inability to deliver to the nominated address, a material listing error or suspected payment fraud. If payment has been taken for an order we cannot fulfil, we will refund it.
If an issue arises after acceptance, we will contact you to explain the issue and discuss an appropriate solution. We will not substitute products or increase an agreed price without your consent.
Please contact us promptly if you wish to change or cancel an order. We may be unable to accommodate a change-of-mind cancellation once a physical order has been dispatched or creation of a personalised keepsake has commenced.
Your statutory cancellation and refund rights remain unaffected.
SECTION 7 — PRICES, PAYMENT AND PROMOTIONS
Unless otherwise indicated, prices are displayed in Australian dollars and include GST where applicable.
Shipping charges and any other applicable checkout charges will be displayed before you complete your purchase.
Prices may change for future orders. An accepted order will not be repriced without your agreement.
Promotions, discount codes and offers may have specific eligibility requirements, exclusions and expiry dates. These will be disclosed with the offer. Discounts cannot be combined unless expressly stated.
You agree to provide accurate billing details and authorise payment of the total displayed at checkout.
SECTION 8 — SHIPPING AND DELIVERY
Delivery locations, shipping charges and estimated timeframes are outlined in our Shipping Policy and at checkout.
Personalised keepsakes require creation time before digital delivery or physical production and dispatch. Any timeframes provided are estimates unless we expressly agree otherwise.
Some physical products may be dispatched directly by our production or brand partners. Orders containing multiple items may arrive separately.
Please provide a complete and accurate delivery address and contact us promptly if a correction is required. If an address error you supplied results in a parcel being returned, we will discuss any reasonable redelivery costs with you before arranging another shipment.
If your parcel is delayed, lost or damaged, please contact us so we can investigate and arrange an appropriate solution. Dispatch through a carrier or fulfilment partner does not remove our obligations to you under Australian Consumer Law.
For digital orders, please check your nominated email address and spam folder. Contact us if your file has not arrived within the advised timeframe.
SECTION 9 — RETURNS AND REFUNDS
Our Returns & Refunds Policy [INSERT LINK] explains eligibility, exclusions and how to request assistance.
Eligible non-personalised physical products may be returned for change of mind in accordance with that policy.
Personalised keepsakes in digital, unframed and framed formats are excluded from change-of-mind cancellations, returns and refunds once creation has commenced. Earrings and identified hygiene-sensitive products are also excluded from change-of-mind returns.
These exclusions do not affect your rights where a product or service fails to meet a consumer guarantee.
Please contact Natalie Maree directly about any faulty, damaged or incorrect item, including products dispatched by a partner.
SECTION 10 — INTELLECTUAL PROPERTY
Website content, branding, original keepsake layouts and other original materials are owned by Natalie Maree or used with permission from their respective owners.
You may browse our website and retain information reasonably needed to consider or document a purchase.
Except for the personal-use permission granted for purchased digital keepsakes, you must not reproduce, sell, commercially distribute or commercially exploit our original content or designs without written permission.
Third-party brand names, images and trademarks remain the property of their respective owners.
Nothing in these Terms transfers ownership of information or materials you supply to us.
SECTION 11 — CUSTOMER MATERIALS AND PERSONAL INFORMATION
When providing names, birth details, photographs or other information about another person, you must have any permission or other lawful authority necessary to provide that information for your order.
You give us permission to use the materials you supply as reasonably necessary to create, produce and deliver your purchase and provide related customer support.
We will not publish your personalised keepsake, private birth details or supplied photographs for marketing without your permission.
Our handling of personal information is explained in our Privacy Policy [INSERT LINK].
SECTION 12 — THIRD-PARTY TOOLS AND LINKS
Our website may include third-party tools, embedded features or links to external websites.
Independent third-party services may have their own terms and privacy policies. Please review these before using those services.
We do not control independent external websites. However, using payment, production, delivery or other service providers to fulfil your order does not remove our responsibilities to you under applicable law.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
Natalie Maree is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Natalie Maree. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Natalie Maree, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Natalie Maree.
SECTION 14 — PRIVACY
Personal information collected through our store is handled in accordance with our Privacy Policy [INSERT LINK].
Shopify and other service providers may process information necessary to operate our store, process payments, create personalised products and fulfil orders. Some providers may process information overseas, as explained in our Privacy Policy.
Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.
SECTION 15 — REVIEWS AND FEEDBACK
If you submit a review or other content for public display, you give us a non-exclusive, royalty-free permission to display and reproduce it in connection with our store and marketing.
We will not materially change the meaning of your review. Private order information and personalisation details are not treated as public feedback.
You must have the right to submit your content and disclose any incentive received for a review.
We may remove content that is unlawful, abusive, misleading, unrelated to the product or infringes another person’s rights. We will not remove reviews solely because they express a negative opinion.
SECTION 16 — WEBSITE ERRORS
If we identify an error in a product description, price, promotion or availability information, we will correct it promptly.
Where an error affects your order, we will contact you and explain the available options. We will not charge an additional amount or supply a materially different product without your agreement.
If we cannot fulfil an order and it is cancelled, we will refund amounts paid for the cancelled products and any associated delivery charges that are no longer applicable.
SECTION 17 — ACCEPTABLE USE
You must not use our website to:
- Engage in unlawful activity, fraud or impersonation.
- Infringe intellectual property or privacy rights.
- Harass or threaten another person.
- Upload malicious software or interfere with website security.
- Collect other customers’ personal information without lawful authority.
- Send unsolicited advertising or spam.
- Access restricted systems or bypass security measures.
- Use automated tools in a way that disrupts the website or unlawfully extracts information.
We may reasonably restrict access where necessary to address a security risk or material breach of these Terms. Where practicable, we will explain the restriction and provide an opportunity to resolve the issue.
Restricting website access does not remove your rights relating to an existing purchase.
SECTION 18 — WEBSITE AVAILABILITY AND LIABILITY
We take reasonable care in operating our website but cannot promise uninterrupted availability or that every technical error will be prevented.
General website content is provided for information. Product-specific instructions and warnings should be read before use.
We remain responsible for our obligations under these Terms and applicable law. Nothing in these Terms excludes liability for our negligence, fraud, wilful misconduct or any liability that cannot lawfully be excluded.
You are not required to indemnify us merely because you browse our website or make a purchase. Each party remains responsible for its own conduct in accordance with applicable law.
SECTION 19 — GOVERNING LAW AND GENERAL TERMS
These Terms are governed by the laws of Queensland and the Commonwealth of Australia.
You and Natalie Maree submit to the non-exclusive jurisdiction of the courts of Queensland. This does not prevent you from exercising rights to bring a claim elsewhere where applicable consumer law permits.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A delay in exercising a right does not waive that right.
These Terms and the policies referenced in them form the agreement relating to your use of our Services and purchases, together with any specific terms expressly agreed for your order. They do not exclude rights arising from representations we make where those rights are protected by law.
Any transfer of our business or contractual obligations will not reduce your rights or guarantees relating to an existing order.
SECTION 20 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, operations or legal requirements.
Updated Terms apply to future purchases from the date they are published. The Terms applicable when your order was accepted continue to govern that order unless you agree otherwise or a change is required by law.
Where legally required, we will notify you of material changes.
SECTION 21 — CONTACT INFORMATION
For questions about these Terms or assistance with an order, please contact:
Natalie Maree
ABN: 61 515 594 879
Email: hello@nmkeepsakes.com.au
Address: PO Box 72, Coolum Beach QLD 4573
Please contact us before sending a return, as the correct return address may differ from the address above.