Shipping policy

Thank you for shopping with Natalie Maree. We carefully prepare each order and aim to have your pieces on their way to you as soon as possible.

Australian Shipping

Natalie Maree currently ships within Australia.

Available shipping options and costs are calculated and displayed at checkout before payment.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details where applicable.

Processing & Dispatch

Orders for in-stock physical products are generally processed and dispatched within 2–3 business days.

During busy periods, new releases or promotional periods, dispatch may take a little longer. We will contact you if there is an unexpected delay with your order.

Orders containing multiple items will generally be shipped together.

NM Found

NM Found pieces are individually sourced and are often one-of-a-kind. These items follow the same shipping process as our other physical products.

As many NM Found pieces are pre-loved, signs of their previous life may be present. Any notable imperfections will be disclosed in the individual product description.

NM Keepsakes

NM Keepsakes are personalised digital products and do not require physical shipping.

Your completed keepsake will be delivered electronically to the email address or phone number provided with your order. Please allow 1–2 business days for your personalised keepsake to be created and delivered.

If your order contains both an NM Keepsake and a physical product, the physical item will be shipped separately and the keepsake will be delivered electronically.

Tracking & Delivery

Where tracking is provided, Natalie Maree is not responsible for delays experienced by the postal or courier service once an order has been dispatched.

Please ensure your delivery address is correct before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Damaged Parcels

If your parcel appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order details so we can assist.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Questions

If you have any questions about the delivery of your order, please contact us through our Contact page.

Natalie Maree
Pieces worth finding, giving & keeping.